DJI has upgraded its service and support for North American customers who purchase a new Mavic 2 Enterprise Zoom, Mavic 2 Enterprise Dual or Phantom 4 RTK aircraft.
DJI’s standard support package now adds basic repair and replacement coverage for one year after the initial purchase, including up to two product replacements for any single drone at a small, standard fee, the company says. This additional coverage is designed to provide easy and reliable service options for professional drone users who rely on DJI products for work.
“As the commercial drone industry treads from nascent to mature, support programs are key to speeding industry growth by limiting the financial risks to operators,” says Mario Rebello, DJI’s vice president and country manager of North America. “While beneficial to all our enterprise customers, support programs are critical for the U.S. and Canadian markets, where small, homegrown service providers rely on DJI drones to fulfill the needs of their growing clientele.”
The improved support program is included in all orders of a Mavic 2 Enterprise Zoom, Mavic 2 Enterprise Dual or Phantom 4 RTK aircraft from DJI Enterprise dealers across the U.S. and Canada starting today.
Dealers will also carry previous units ordered before this time, which will not have the improved support coverage, notes DJI. Customers who wish to purchase support coverage for previously purchased units, upgrade their support plan or increase coverage to their payloads can also purchase a plan.